Technical Support Lead - Wroclaw, Krakow, Warsaw, Gdansk

Luxoft, a leading Orchestrade partner, seeks an experienced Technical Support Lead to oversee Azure-based interfaces for the new Orchestrade SaaS trading platform. The role involves supporting data pipelines, real‑time streaming, and cloud analytics while mentoring a support team.

Project Overview

The project is a trading and position platform implementation for commodity products. You will manage the day-to-day operation of the Orchestrade SaaS solution and Azure interfaces, provide SME knowledge in energy trading, and collaborate on continuous improvement.

Responsibilities

• Manage day-to-day operation of the Orchestrade SaaS solution and Azure interfaces.
• Produce management reporting and governance with the client.
• Mentor the broader support team with energy trading SME knowledge.
• Participate in application support and resolve customer issues.
• Develop and remediate issues with Azure interfaces (Databricks Jobs, Delta Lake, Event Hub, Event Grid, Kafka).
• Escalate to L3 support for Microsoft or Orchestrade.
• Collaborate with the client on continuous improvement.

Mandatory Skills

• Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Azure Databricks, Event Hub, Event Grid, and Kafka.
• Leadership experience running a support team.
• Experience implementing SLA and KPI frameworks for critical applications.
• ITIL knowledge (change, release, incident management).
• Experience dealing with senior customer management.

Nice-to-Have Skills

• Experience with commodities / energy trading.
• Understanding of Agile software development practices.
• Experience with Power BI or other data visualization tools.

Seniority Level – Mid‑Senior

Employment Type – Full‑time

Industry – IT Services and IT Consulting

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