Technical Support Lead – Wroclaw, Krakow, Warsaw, Gdańsk

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DXC Luxoft has one of the worlds leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, migration and Orchestrade SaaS and support services.

The project is a trading and position platform implementation for commodity products. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform.

We are seeking an experienced Technical Support Lead to join our dynamic team. The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the clients new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real-time data streaming, and cloud-based analytics solutions.

Interfaces

The interfaces are Azure Databricks

• Databricks Jobs
• Delta Tables and Delta Lake

You will run the SaaS and Data Layer support team responsible for maintaining the client environments of the new trading platform.

Responsibilities

• Managing the day to day operation of the Orchestrade SaaS solution and DXC Luxoft developed Azure interfaces
• Management reporting and governance with the client
• Providing energy trading SME knowledge and mentoring the broader support team
• Participate in application support and resolving customer issues
• Hands on development and remediation of issues with the interfaces
• Managing escalations to L3 support either from Microsoft or Orchestrade where underlying technology products are the source of outages
• Collaborate with the client on continuous improvement

Mandatory Skills

• Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release and incident management
• Experience dealing with customer senior management

Nice-to-Have Skills

• Commodities / energy trading experience
• Understanding of Agile software development practices
• Experience with Power BI or other visualization tools

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

IT Services and IT Consulting