Technical Support Lead – Orchestrade (DXC Luxoft)

Join us in Luxoft! Private Medical & Dental care & Life Insurance. Internal Mobility program – possibility of rotation between projects, locations, accounts.

DXC Luxoft has one of the worlds leading Orchestrade practices. We are a top‑tier Orchestrade Partner and a market leader in implementation, integration, upgrade, migration and Orchestrade SaaS and support services.

The project is a trading and position platform implementation for commodity products. This is a brilliant opportunity to work on several types of commodity products and learn a new trading platform.

We are seeking an experienced Technical Support Lead to join our dynamic team. The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the client’s new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real‑time data streaming, and cloud‑based analytics solutions.

Key Responsibilities

• Manage the day‑to‑day operation of the Orchestrade SaaS solution and DXC Luxoft developed Azure interfaces.
• Perform management reporting and governance with the client.
• Provide energy trading SME knowledge and mentor the broader support team.
• Participate in application support and resolve customer issues.
• Hands‑on development and remediation of issues with the interfaces.
• Manage escalations to L3 support from Microsoft or Orchestrade where underlying technology products are the source of outages.
• Collaborate with the client on continuous improvement.

Relevant Qualifications

• Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka.
• Previous experience leading a support team.
• Experience successfully running SLA and KPI frameworks for critical applications.
• Working experience in ITIL processes, mainly change, release and incident management.
• Experience dealing with customer senior management.

Nice to Have

• Commodities / energy trading experience.
• Understanding of Agile software development practices.
• Experience with Power BI or other visualization tools.

Location: Hybrid – Wroclaw, Warsaw, Krakow or Gdansk.

Type of contract: Contract of employment (Full‑time).

Seniority Level

Mid‑Senior level

Job Function & Industry

Information Technology, Consulting, and Project Management; Industries: IT Services and IT Consulting.

Salary: Warsaw, Mazowieckie, Poland – PLN 9,000.00 – PLN 13,500.00 (monthly).