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The Technical Support Organization (TSO) supports a global customer base for advanced and mission critical digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. The Broadband Push To Talk team is supporting the WAVE high-performance, mission critical PTT platform and related technologies. The WAVE can be linked to a private or public LTE network and Land Mobile Radio (LMR) networks, providing sub-second call performance to hundreds of thousands of users on ruggedized handhelds, two-way radios and consumer smartphones.
We are seeking a strong graduate or someone interested in a technical support engineer role with a passion for technology and flawless analytical and communication skills.
Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues
Troubleshoot, debug and drive ‘Push-To-Talk solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.
The role is one of second/third line support with a primary interface to partners or field support teams on one side, and development engineering on the other.
however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.
The department provides 24x7x365 cover to all our customers globally and as such all Technical Support Engineers will be expected to be part of the Out of Hours on call support.
You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.
Develop a high level of understanding of Motorola Solutions Broadband products and architecture to be able to support external and internal customers in the resolution of technical issues
Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.
Stay current on new and emerging technologies
To comply with ISO27001 Information Security Policy
Basic Networking Protocols
A background in Linux/Unix Administration
Web-based applications debugging
Docker and Azure Basics (Understanding of Virtualized Environments)
Basic understanding of AWS Cloud Watch
Bachelors Degree in Telecommunications / IT / Relevant Field
Experience with Android and mobile OS
Able to communicate fluently in English both written and spoken (Other languages will be an advantage)
Ability to work efficiently in an international team
Around 2 years experience in a technical customer facing environment is a distinct advantage
Knowledge of ITIL
Azure DevOps
Database administration
Linux Administration and Shell Scripting
Hardware troubleshooting
Basic Networking skills
Network Security / Firewalls basics
Knowledge of LTE (Long Term Evolution) technologies
We’ll support you in this new challenge with coaching & development. Possibility to participate in hackathons and Alpha projects.
Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
Private medical & dental coverage.
IP Tax Relief.