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We’re looking for a Technical Support Engineer to serve as a front-line technical partner for our customers. In this role, you’ll handle incoming technical issues, perform triage and deep investigation, debug problems across APIs, databases, integrations, and application behavior, and work closely with Engineering when escalation is required.This is a hands-on role for someone who has already worked in technical or product support and enjoys digging into how systems work, not just passing tickets along. You’ll own issues end-to-end, communicate clearly with customers and internal teams, and over time have opportunities to contribute small fixes under engineering practices.
Not sure if you have enough experience to meet the challenge, but still willing to learn and join our team? Send us your application and we will be happy to talk about the possibilities. Think big!
Why Join OneRail Poland?
Office location: Kraków, Poland
Work Style: Hybrid (3-4 days from the office/week), 9:00 – 17:00 (flexible). During the first 3-4 months, the role requires wider overlap with US time zone (GMT-5) to support onboarding.
Salary levels: 12 000 – 16 000 PLN/month
Take the next step in your career and become a part of OneRail’s exciting journey!
We’re looking for a Technical Support Engineer to serve as a front-line technical partner for our customers. In this role, you’ll handle incoming technical issues, perform triage and deep investigation, debug problems across APIs, databases, integrations, and application behavior, and work closely with Engineering when escalation is required.This is a hands-on role for someone who has already worked in technical or product support and enjoys digging into how systems work, not just passing tickets along. You’ll own issues end-to-end, communicate clearly with customers and internal teams, and over time have opportunities to contribute small fixes under engineering practices.
Not sure if you have enough experience to meet the challenge, but still willing to learn and join our team? Send us your application and we will be happy to talk about the possibilities. Think big!
Why Join OneRail Poland?
Office location: Kraków, Poland
Work Style: Hybrid (3-4 days from the office/week), 9:00 – 17:00 (flexible). During the first 3-4 months, the role requires wider overlap with US time zone (GMT-5) to support onboarding.
Salary levels: 12 000 – 16 000 PLN/month
Take the next step in your career and become a part of OneRail’s exciting journey!
,[Serve as a primary technical support contact for customer-reported issues. , Triage incoming issues to assess severity, impact, and scope. , Investigate problems using logs, monitoring tools, API requests, and SQL queries. , Reproduce issues when possible and clearly document steps, conditions, and outcomes. , Use AI-assisted development tools to quickly understand unfamiliar code paths, APIs, and system behavior during investigations, to quickly understand expected behavior. , Leverage AI tools to help analyze logs, error traces, and reproduction steps to accelerate root cause identification. , Contribute to bug fixes, config updates, and other safe improvements, using AI tooling to assist with coding, validating, and reviewing changes before submitting for review. , Escalate issues to Engineering with high-quality context: repro steps, evidence, suspected cause, and suggested next actions. , Communicate technical findings clearly to internal stakeholders and, when appropriate, directly to customers. , Maintain and improve support documentation, KB articles, runbooks, and SOPs. , Identify recurring issues and trends; suggest improvements to tooling, logging, alerts, or documentation. Requirements: SaaS, API, SQL, AI, JavaScript, TypeScript, REST API Additionally: Sport subscription, Training budget, Private healthcare, International projects, Small teams, Free beverages, Free snacks, Startup atmosphere, No dress code, Modern office, Free coffee, In-house hack days, In-house trainings, Playroom.