responsibilities :

Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
Resolve problems with the best ability, case escalation to more senior members of the team, or L2
Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
Focus on root-cause analysis to resolve a problem
Provide work-around, technical notes and Knowledge Articles
Provide additional information and sample devices for L2/L3 by request
Represent Company in a positive, professional manner when working with both external and internal customers
Perform other services related tasks as assigned
Provide 24/7 On demand (Stand-by) service
Support Sales in technical offer preparation with best practise system project deployment

requirements-expected :

Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
Experience in the utility and/or energy management industry is desirable
Experience in working in multicultural / distributed environment
Very good communication and negotiation skills with focus on customer
Problem Solving and Decision Making
Good command of English AND Polish or Czechor Slovak

offered :

Be part of a global industry leader at the forefront of energy transition.
Join a community where we respect each other, have open discussion and cooperate with talented professionals
Upgrade your skills with platforms such as LinkedIn Learning, Coursera or Cloud Guru. Learn from others through the Mentoring program
Boost your career internally; last year, 34% of our open roles were filled internally
Join our Employee Share Purchase Plan
Work from your closest L+G office, and occassionally from home
Other local benefits: medical cover by LuxMed, English lessons, free beverages at workplace, company events and more...

benefits :

requirements-expected :