About us:

At Square One Poland, we go to the place that no other recruitment agency has reached so far - straight into the orbit of transparency and win-win actions. We are a companion, guardian, and support - on every way of the recruitment journey.

About the project:

We’re an international team building a cutting-edge open-source platform that simplifies digital infrastructure for global organizations. Our mission is to empower businesses with seamless control over their digital connectivity, helping them manage their systems in industries like finance, healthcare, and insurance. As our product rapidly evolves, were looking for a skilled and dedicated Technical Support Engineer to join our fully remote support team.

Technical Support Engineer / Junior DevOps

Your responsibilities

• Act as the go-to expert for resolving complex technical issues reported by customers, particularly in Level 2 support scenarios
• Investigate support tickets, identify root causes, and collaborate with internal teams to ensure timely resolution
• Prioritize and manage technical requests from international clients, delivering exceptional customer experience
• Create technical documentation and contribute to self-service knowledge bases
• Propose improvements to internal processes and support tools to optimize efficiency and client satisfaction

Our requirements

• At least 3 years of experience in a hands-on technical support or DevOps role
• 2+ years of working with REST or RESTful APIs
• Excellent analytical and troubleshooting skills, with a strong interest in learning new technologies
• Familiarity with networking protocols and web architecture (HTTP)
• Experience with cloud and container technologies such as Docker, Kubernetes, or major cloud providers
• Understanding of access management systems, identity protocols like OAuth2, and token-based authentication (JWT)
• Competence with databases (e.g., MongoDB or SQL) or search engines like ElasticSearch