We provide a world-class technical support to Samsung Enterprise customers within the EMEA region. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of the Enterprise Customer Support team, you will deliver a premium experience for the customer.
responsibilities :
Collaborating with Samsung’s enterprise customers within EMEA, various Samsung R&D teams globally, and various 3rd parties.
Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, Android architecture, Network, VPNs, Active Directory, applications, and etc.
Delivering onsite and/or remote trainings for Samsung subsidiaries, partners and customers.
Creating and reviewing technical documentation and training material.
Supporting introductions of new products, features and technologies.
requirements-expected :
Minimum 3 years’ experience in technical support, customer service.
Excellent proficiency in oral and written English.
Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues.
Experience with Android.
Degree in Computer Science, Engineering, Information Technology or a related field.
offered :
Friendly working atmosphere
Opportunity to work in multiple projects
Technical training as well as possibility for personal development
Working with the latest technologies on the market
Monthly integration budget
Private medical care (possibility to add family members for free)
Multisport card
Life insurance
Lunch card
Variety of discounts (Samsung products, theaters, restaurants)
Unlimited free access to Copernicus Science Center for you and your friends
Possibility to test new Samsung products
Office in Warsaw Spire in the city center, near a metro station
Hybrid work with 3 mandatory days in the office per week
Attractive relocation package
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
corporate products and services at discounted prices
integration events
dental care
no dress code
leisure zone
pre-paid cards
redeployment package
baby layette
employee referral program
charity initiatives
unlimited free access to Copernicus Science Center
