Informacje o stanowisku

Are you looking for challenges in a dynamic tech environment and have experience in troubleshooting software issues? Join our team as a Technical Support Engineer and be part of the development of innovative home WiFi Mesh Network solutions! If you are passionate about technical analysis, skilled in debugging, and eager to tackle complex customer-reported issues, this role is perfect for you. We offer a unique opportunity to enhance your skills in an advanced technical environment. Join us and grow your expertise by collaborating with industry experts! 

Technical Support Engineer

• Be a part of the development team of the home WiFi Mesh Network solution, to handle customer issues,
• Analyse and troubleshoot issues reported from the field that land in the development team’s bucket,
• Have a good understanding of the deployment environment and scenarios and be able to perform analysis of logs and device configurations of issues reported, to identify the cause or possible causes,
• Also be able to browse code and gradually understand the code base and identify software fixes.

• At least 4 years’ experience in testing, triaging and issue resolution of software systems,
• Good understanding of home WiFi network and networking concepts,
• Ability to understand and write software in Python / scripting or similar languages,
• Strong debugging and troubleshooting skills with ability to effectively use tools and techniques and root cause issues,
• Ability to quickly learn intricacies of a new system by self-exploration and hands-on testing,
• Working knowledge of Linux and software development & debugging tools,
• Strong written and verbal communication in English and ability to work in a team,
• Openness to work stationary on site in Katowice.

• Your salary will be highly correlated with your skills and mindset: from 10.000 up to 14.000 gross PLN,
• A comprehensive benefits package that includes health insurance, and other perks designed to support your overall well-being and financial security,
• An opportunity to work with cutting-edge electronical technologies and contribute to shaping the future of technological industry,
• An access to training programs, and resources to help you grow and advance in your career,
• An opportunity to broaden your horizons and gain valuable experience in diverse cultural settings,
• A flexible work arrangements and initiatives to support employee well-being, ensuring you can thrive both professionally and personally.

Recruitment process steps:

1. Send your CV via application form or email: biuro@h4h.com.pl
2. A phone call with H4H IT Consultant (15-30 minutes).
3. A video call with our Partner’s Tech Leader, to evaluate your skills (30-60 minutes).
4. Discussion of the terms of cooperation.
5. Onboarding alongside the experienced Team members.

About our recruitment process:

Our recruitment process is designed to find the best fit for the role, while also ensuring that this position and company are the right match for you. We want to avoid situations where after a few months, you realize this isn’t the job you expected. Each stage has its purpose – it helps us get to know you better and allows you to understand who we are as an employer and what we value.

We also want you to have the space to ask questions about long-term goals, workplace culture, and the vision of the team you will be working with. The process is flexible and adapted to your availability, ensuring that each step is transparent and comfortable.

How to increase your chances of success:

• Tailor your CV and application – ensure they reflect the job requirements and the company’s expectations. We value attention to detail!
• Prepare for the process – research the company, industry, and position to present yourself in the best possible light.
• Synchronize your availability – help us arrange interview times efficiently so that the process runs smoothly.
• Prepare questions – ask questions that matter to you at each stage to gain a deeper understanding of the role, company, and our expectations.
• Personalization matters – avoid using generic or copied applications. We appreciate sincerity and respect, and a genuine approach is key to success!

Our recruitment is a collaborative process – we want to get to know you as much as you will get to know us.

For more information about the position, contact: Albert: tel.: +48 730 922 375, a.welk@h4h.com.pl

Katowice - Oferty pracy w okolicznych lokalizacjach