We are looking for a Technical Support Specialist to provide global support for Microsoft Dynamics products. This role involves incident analysis, problem management, and collaboration with development, DevOps, and SRE teams to ensure system stability and continuous improvement. You will also handle alerts, manage incidents via ServiceNow, and support regular maintenance and releases, including occasional non-office hours.
responsibilities :
Provide production support for Microsoft Dynamics products globally
Analyze incidents and work with development teams to deliver solutions
Manage Incidents and Problem Records (Problem Coordinator role) via ServiceNow
Support ongoing technical and process improvements in collaboration with Support, DevOps, and SRE teams
Respond to system alerts and take necessary actions
Provide support during weekend releases and maintenance as required
Note: Detailed project information will be shared during the recruitment process.
requirements-expected :
Strong technical background
Team-oriented mindset and excellent collaboration skills
Risk awareness, including identification, mitigation, and control
Inquisitive nature with a problem-solving attitude
Knowledge of Microsoft Dynamics, AWS, Azure, Java, Linux, Oracle, or any database is an advantage
Strong communication and analytical skills
Ability to work under pressure and manage multiple priorities
Proactive and self-motivated approach
offered :
Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Hybrid work setup – 5 days per month in Kraków office
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
