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Technologies-expected : Bash Power Shell technologies-optional : Power Shell VBScript Python about-project : Our client is a cybersecurity and systems management company. The Support team fulfils a necessary role in our clients organization to serve customers by resolving technical issues and answering technical questions that customers have in a timely manner. As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. We warmly invite you to apply and share your CV with us, even if you dont meet every single requirement. At our company, were committed to building a diverse and inclusive team, and we encourage applications from individuals with varied experiences and backgrounds. Join our clients team to work with global customers, enjoy exceptional benefits, and seize opportunities for personal and professional growth. responsibilities : Assisting customers by: Triaging inbound support cases Solving customer support cases Collaborating with other Support Engineers on their assigned cases Responding to customer inquiries on the Client community site Improving customer experience by: Documenting best practices Tracking and documenting activity, including root cause analysis and reporting Serving as a technical subject matter expert, with a focus on testing and troubleshooting Testing and providing feedback to Engineering teams to enhance the overall customer experience Core competencies: Demonstrates initiative and motivation Team player A person of high ethics and integrity Ability to thrive in a fast-paced, changing environment requirements-expected : 3+ years of experience in networking, security, operations, scripting, and/or programming Ability to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modules Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively Proficiency in complex troubleshooting Good judgment, with a knack for weighing cost and value in decision-making Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges Proficiency in networking, operating systems (Windows and/or Linux), and scripting (Bash, Power Shell, etc) Fluent English skills are necessary to communicate effectively with clients offered : A value-based, transparent culture fostering collaboration and innovation Global customer engagement Involvement in complex and strategic global projects RSUs Pension Plan (PPK) Comprehensive health, dental, and vision coverage Provided equipment (Mac Book, mobile phone) A daily 60 PLN allowance on WOLT for meals while in the office Monthly mobile phone allowance Career development opportunities Relocation package: one additional salary to cover all moving expenses