technologies-expected :

responsibilities :

✅ Troubleshooting and handling complex client inquiries via via the main support channels ;
✅ Managing assigned cases and providing the best possible solutions to meet client needs;
✅ Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;
✅ Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;
✅ Developing regular reports to track platform health and quality;
✅ Contributing to the creation of technical documentation and internal knowledge base.

requirements-expected :

Language: Proficiency in English (C1);
2+ years in technical support or a similar technical role; experience with B2B and SaaS products is a plus;
Skills:
- Strong understanding of REST APIs and/or GraphQL APIs;
- Experience diagnosing and troubleshooting web and mobile applications;
- Knowledge of Single Sign-On (OAuth, SAML, SCIM);
Personality: Motivated, energetic, with strong problem-solving and multitasking skills.

offered :

Type of contract you choose yourself (freelance contract for students or employment contract);
Basic salary + bonuses;
Work from our modern office in Warsaw.

benefits :

responsibilities :