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Technical Support Engineer
  • Poznań
Technical Support Engineer
Poznań, Poznań, Greater Poland Voivodeship, Polska
EER POLAND
13. 11. 2024
Informacje o stanowisku

Technical Support Engineer 

  • Location: Poznań, Poland 
  • Work model: Hybrid (1x/week in the office) 


Were seeking a Technical Support Engineer to join FinTech company, where you’ll manage the end-to-end support for B2B customers - from pre-sales and integration help to post-sales assistance and analytics. Working closely with teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Account Management, you’ll be part of a dynamic group that values learning, collaboration, and quality service. This role offers you the chance to support international customers using our platform, applying your analytical skills, creativity, and problem-solving abilities to resolve a variety of technical challenges.


Responsibilities

  • Provide API support and troubleshoot technical issues across multiple support channels.
  • Offer timely, efficient, and professional responses to B2B customer inquiries.
  • Contribute to training materials and create both internal and customer-facing documentation.
  • Rotate on-call duties with other team members as needed.
  • Escalate incidents when necessary and track incidents opened with third-party providers.


What Were Looking For

  • Minimum 3 years of experience as a Tier 2/3 Technical Support Engineer.
  • Strong knowledge of API calls, logs, and SQL.
  • Excellent communication skills with proficiency in both spoken and written English.
  • Experience managing tickets, routing, and maintaining high service levels according to SLAs and KPIs.
  • Proven experience supporting global and B2B customers.
  • Ability to understand and troubleshoot system/API/application flows and provide effective solutions.
  • Logical thinker with strong analytical and problem-solving skills.


What We Offer

  • Career progression opportunities.
  • Contract of employment (B2B contract is not possible)
  • Wellbeing programs to support a balanced lifestyle.
  • Flexible scheduling with hybrid work options.
  • Access to e-learning platforms such as Udemy and Coursera for continuous learning.
  • A truly international environment with nearly 40 different cultures represented.
  • Inclusive, diverse work environment where every voice is heard.
  • A proactive, results-driven workplace.
  • A dynamic space where change is constant-ideal for those comfortable with evolving environments.
  • Opportunities to work on innovative concepts in a fast-paced, global-scale environment.
  • A collaborative, democratic workplace where you can shape your own success.

  • Praca Poznań
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