The Technical Support Consultant – Medius Pay role is a key position within our support team. Currently, the existing Medius Pay support team is based in the US, but to ensure better coverage for European time zones, we are expanding the team and looking for a candidate to join our Kraków office.
This role follows a hybrid work model, requiring two days per week in the office. Working hours are split between 08:00–16:00 for part of the week and 12:00–20:00 for the other half to align with both European and US business hours.
As part of the Medius Pay support team, you will work closely with our US colleagues and the development team in Kraków, providing support for payment processes across Europe and the US (ACH, wire transfers, checks, virtual cards). You will also collaborate with R&D, 1st line Support, and Consulting teams to resolve complex technical issues and enhance our systems and processes.
responsibilities :
Troubleshooting technical and non-technical issues within Payment area escalated to our team from other departments or identified by internal monitoring tools
Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction
Staying up-to-date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements
Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team
requirements-expected :
Previous experience with payments domain would be appreciated
Familiarity with distributed systems
Willingness to learn new tools and technologies as part of ongoing personal and professional growth
Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers
A solid general understanding of technology and comfort with working in technical environments
Experience working with SQL, XML, and JSON
Strong analytical mindset with the ability to identify root causes of technical problems
Ability to solve complex problems and provide clear, actionable solutions
A keen eye for detail, especially when diagnosing technical issues
A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support
offered :
Freedom to choose between B2B or UoP
Support for professional development through a variety of initiatives to foster growth and clear career progression within a dynamic global culture
Additional 1 day off for your birthday (B-Day)
Multikafeteria program, private healthcare (LuxMed), life insurance
Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events)
