The Technical Support Consultant – ERP Integration role at Medius is a critical part of the team based in Cracow. The team is responsible for supporting and troubleshooting integration between our app and customer’s ERP, focusing on D365FO, D365BC, NetSuite. You will work alongside other departments such as R&D, 1st line Support, and Consulting to resolve complex technical issues that our customers face, improving processes and systems as you go. This position involves working from 13:00 to 21:00, ensuring coverage during the specified hours.
responsibilities :
Troubleshooting technical issues within ERP integration area escalated to our team from other departments,
Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction,
Staying up-to-date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements,
Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team.
requirements-expected :
Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
A solid general understanding of technology and comfort with working in technical environments,
Experience working with SQL, XML, and JSON,
Familiarity with distributed systems,
Strong analytical mindset with the ability to identify root causes of technical problems,
Ability to solve complex problems and provide clear, actionable solutions,
A keen eye for detail, especially when diagnosing technical issues,
A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support.
offered :
Support for professional development through a variety of initiatives to foster growth and clear career progression within a dynamic global culture
Additional 1 day off for your birthday (B-Day)
Multikafeteria program, private healthcare (LuxMed), life insurance
Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events)
