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Technical Support and Operations Specialist
  • Gdańsk
Technical Support and Operations Specialist
Gdańsk, Gdańsk, Pomeranian Voivodeship, Polska
Lufthansa Systems
5. 10. 2025
Informacje o stanowisku

responsibilities :


  • Supervision and management of global 24/7 Lido Flight 4D operations,.
  • Incident handling: acceptance, analysis, documentation, resolution, and tracking.
  • Executing escalation procedures during high-severity (Severity 1) incidents.
  • Continuous monitoring of system components and processes for early issue detection.
  • Performance monitoring of systems and databases.
  • Handling of customer requests and support tickets.
  • Software installations in customer environments.
  • Supporting training, consulting, and sales activities.
  • Contribution to the further development of the Lido Flight 4D product.
  • Participation in special projects and tasks.

requirements-expected :


  • Degree in Business Informatics /Computer Science, or equivalent experience.
  • Strong practical experience with Linux operating systems and container systems (Docker,Kubernetes).
  • Knowledge and experience of configuration and orchestration tools: Ansible,
  • Experienceof monitoring and logging: Alerta, Prometheus, Graylog.
  • Knowledge of databases: MongoDB, PostgreSQL, Ingres.
  • Strong communication and teamwork skills.
  • Analytical mindset with high attention to quality.
  • Flexibility, resilience, and readiness to take responsibility.
  • Fluency in English (spoken and written).
  • Willingness to work in shifts (24/7 operations).
  • Availability for business travel (mainly during onboarding & training).
  • Readiness to work in a hybrid model-2 days in the office in Gdańsk.

offered :


  • An international working environment, atmosphere that stimulates development.
  • Individual career path.
  • Employment contract.
  • Lufthansa Group membership benefits.
  • Support for your passion for sports within the local activity group and co-financing Multisport cards.
  • Private medical care for employees and their family members.
  • Life insurance.
  • Stable employment under an employment contract.
  • Training opportunities and real growth paths.
  • Modern office in Oliwa – great location and comfortable workspace.
  • Atmosphere – small teams, high independence, real impact on the project.

benefits :


  • private medical care
  • life insurance
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • no dress code
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone
  • extra social benefits
  • holiday funds
  • sharing the costs of holidays for kids
  • sharing the commuting costs

  • Praca Gdańsk
  • Gdańsk - Oferty pracy w okolicznych lokalizacjach


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