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Technical Support and Implementation Specialist

Country: PL

City:

Blueprint Solutions is a leader in cloud-based clinical office management systems for hearing healthcare clinics.

We are seeking for a skilled technical support and implementation specialist to join our support team. This individual will be based in Poland and will focus primarily on supporting our European-based clients.

Responsibilities

• Provide Level 1 and Level 2 support to customers, primarily based in Europe
• Participate in phone/ticket support coverage and response to escalated calls and tickets
• Provide remote support to customers using Freshdesk and ScreenConnect
• Manipulate data on the database level using SQL and other tools
• Work on integration solutions with 3rd party systems and applications
• Setup and onboard new clients
• Convert new client data into Blueprint OMS using SQL and other tools
• Escalate technical issues to the Level 3 team as needed
• Develop and maintain technical documentation as needed

Requirements

• Understanding of IT security best practices
• Is a problem solver at heart, able to approach complex technical challenges and find creative and efficient solutions
• Computer science/IT education or related program.
• +3 years’ experience with databases and SQL (PostgreSQL, MySQL)
• Has excellent communication skills, both verbal and written, and can effectively articulate technical concepts to both technical and non-technical individuals
• Able to travel to our USA-based office

The Technical support and Implementation Specialist role reports to the Software support and implementation Manager.

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