We are looking for a Junior Technical Support Analyst to join a dynamic international project team in the financial services domain. This role is crucial in supporting real-time API integrations, managing incidents, and providing first-line service desk support. The successful candidate will assist in analyzing business requirements, resolving technical issues, and ensuring high levels of client satisfaction. The role is aligned with U.S. working hours and includes participation in a rotating on-call support schedule.

(Working hours aligned with EST timezone)

Technical Support Analyst with Postman (API & Incident Management)

Your responsibilities

• Provide first-line 24x7 Service Desk support (as needed), ensuring SLA compliance.
• Participate in on-call support rotation for incident response.
• Maintain technical documentation and client environment records.
• Support API-related incident management and resolution processes.
• Use tools like Postman to support and validate API integrations.
• Collaborate with senior analysts on solution design and requirement analysis.
• Participate in client communications, audits, and technical change reviews.
• Gain knowledge of the financial services software lifecycle and support procedures.
• Identify service improvement opportunities and contribute to internal process enhancements.

Our requirements

• 1–2 years of relevant technical support experience (IT, service desk, or incident management).
• Experience working with APIs and real-time system integrations.
• Understanding of technical troubleshooting and issue resolution.
• Strong communication skills with ability to translate technical concepts into business language.
• Advanced English skills (C1–C2 level), written and spoken.
• Ability to work US hours: 2:00 PM – 10:00 PM CET (8:00 AM – 4:00 PM EST).
• Availability for on-call support (rotational basis).
• Experience in the financial services or credit card domain.
• Familiarity with API tools like Postman or similar.
• Basic programming knowledge (e.g., Oracle PL/SQL, C, C++, .NET).
• Exposure to UNIX/Linux environments.
• Bachelor’s or Master’s degree in IT or related field.
• Knowledge of ITIL, PMP, or other service management methodologies.
• Prime Licensing or equivalent fintech domain knowledge.