Project information:

• Location: Warsaw
• Type of contract: COE contract
• Type of employment: Hybrid
• Project language: English

Responsibilities:

• Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner
• Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
• Document all technical interactions and resolution steps within BMC"s support systems to maintain a high-quality knowledge base
• Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns
• Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture

Requirements:

• You have a customer-centric mindset with excellent verbal and written communication skills
• You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
• You hold a BS in Computer Systems or a related technical field — or equivalent hands-on experience in systems/application programming
• You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
• You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF
• You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS
• You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX

We offer:

• Employment contract with attractive salary, adequate to skills and experience
• Hybrid type of job
• Additional benefits
• Innovative working environment
• Opportunity to develop professional skills