In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. . For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - Storage) to join Mainframe team.
Location: Warsaw
Type of contract: COE contract
Type of employment: Hybrid
Project language: English
responsibilities :
Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner
Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
Document all technical interactions and resolution steps within BMC"s support systems to maintain a high-quality knowledge base
Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns
Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture
requirements-expected :
You have a customer-centric mindset with excellent verbal and written communication skills
You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
You hold a BS in Computer Systems or a related technical field — or equivalent hands-on experience in systems/application programming
You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF
You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS
You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX
offered :
Employment contract with attractive salary, adequate to skills and experience
Hybrid type of job
Additional benefits
Innovative working environment
Opportunity to develop professional skills
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
