In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. . For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - DevX) to join Mainframe team.
Location: Warsaw
Type of contract: COE contract
Type of employment: Hybrid
Project language: English
responsibilities :
Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments
Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging
Work across Windows and mainframe systems to install, configure, and recreate real-world customer scenarios, accelerating fix resolution and product quality
Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance
Document all support activity with precision—from initial issue through resolution—helping grow our shared knowledge base and improve team efficiency
requirements-expected :
You have hands-on experience with COBOL programming and debugging in TSO and CICS environments
You are comfortable working across both mainframe and Windows platforms, with strong troubleshooting skills
You understand the needs of developers and are passionate about enabling great developer experiences
You are detail-oriented, collaborative, and committed to delivering high-quality, customer-centric support
You have strong written and verbal communication skills and can clearly articulate technical concepts to a range of audiences
You are open to participating in occasional on-call support during evenings and weekends as part of a team rotation
You embrace and embody BMC"s core values in every interaction
offered :
Employment contract with attractive salary, adequate to skills and experience
Hybrid type of job
Additional benefits
Innovative working environment
Opportunity to develop professional skills
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
