In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. . For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - Db2) to join Mainframe team.
Technical Support Analyst (Mainframe - Db2)
Numer referencyjny: #2303
Project information:
- Location: Warsaw
- Type of contract: COE contract
- Type of employment: Hybrid
- Project language: English
Your tasks:
- Deliver expert-level technical support for BMC's mainframe offerings, particularly in z/OS Db2 contexts
- Partner with clients and internal stakeholders to troubleshoot issues, determine root causes, and implement sustainable fixes or effective workarounds
- Install, configure, and test BMC solutions, reproducing customer issues when needed to speed up resolution and QA verification
- Document detailed support interactions, diagnostic an troubleshooting steps, and solutions in internal systems to expand our knowledge base
- Collaborate closely with Product Management and R&D to escalate and resolve intricate product issues
- Review and contribute to the improvement of technical documentation to ensure clarity and usefulness for both users and team members
Requirements:
- Around 3-4 years of hands-on experience in a mainframe setting, focusing on z/OS Db2 administration or system-level programming
- Proven ability to support production systems, diagnose complex problems, and understand the software development process
- Familiarity with key mainframe tools such as TSO, ISPF, REXX, Clist, and standard utilities
- Strong communication skills, a customer-first mindset, and a passion for solving problems
- A meticulous, proactive attitude with the ability to work independently or in distributed teams
- A desire to learn, grow, and contribute ideas that lead to innovative solutions
We offer:
- Employment contract with attractive salary
- Hybrid type of job
- Additional benefits
- Innovative working environment
- Opportunity to develop professional skills