Project information:

• Location: Warsaw
• Type of contract: COE contract
• Type of employment: Hybrid
• Project language: English

Your tasks:

• Deliver expert-level technical support for BMC's mainframe offerings, particularly in z/OS Db2 contexts
• Partner with clients and internal stakeholders to troubleshoot issues, determine root causes, and implement sustainable fixes or effective workarounds
• Install, configure, and test BMC solutions, reproducing customer issues when needed to speed up resolution and QA verification
• Document detailed support interactions, diagnostic an troubleshooting steps, and solutions in internal systems to expand our knowledge base
• Collaborate closely with Product Management and R&D to escalate and resolve intricate product issues
• Review and contribute to the improvement of technical documentation to ensure clarity and usefulness for both users and team members

Requirements:

• Around 3-4 years of hands-on experience in a mainframe setting, focusing on z/OS Db2 administration or system-level programming
• Proven ability to support production systems, diagnose complex problems, and understand the software development process
• Familiarity with key mainframe tools such as TSO, ISPF, REXX, Clist, and standard utilities
• Strong communication skills, a customer-first mindset, and a passion for solving problems
• A meticulous, proactive attitude with the ability to work independently or in distributed teams
• A desire to learn, grow, and contribute ideas that lead to innovative solutions

We offer:

• Employment contract with attractive salary
• Hybrid type of job
• Additional benefits
• Innovative working environment
• Opportunity to develop professional skills