For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - CICS). As a TSA, you will be the primary interface between the company and our valued customers, providing expert-level support and ensuring complex technical issues are resolved efficiently and effectively. You will partner closely with engineering teams and contribute to continuous improvement in product reliability and customer satisfaction.
Location: Warsaw (hybrid model of work: 3 days office, 2 days home)
Type of employment: Contract of Employment
Project language: English
responsibilities :
Providing advanced technical support for BMC AMI Ops Monitor for CICS, AutoOperator, and related MainView products in complex z/OS environments.
Collaborating with customers to diagnose, troubleshoot, and resolve issues via phone, email, and web, ensuring timely and accurate solutions.
Reproducing customer environments and issues, documenting resolutions, and escalating when needed to R&D and higher-level support.
Maintaining high standards of customer satisfaction by proactively managing support cases and communication throughout the issue lifecycle.
Contributing to knowledge sharing by documenting technical solutions and collaborating across global product teams.
Working independently within defined procedures and practices, balancing multiple priorities effectively.
requirements-expected :
5+ years of hands-on experience with z/OS systems or major subsystems such as CICS, DB2, IMS, or Storage.
Practical experience with BMC AMI Ops Monitor for CICS, AMI AutoOperator, or other MainView products.
Proficiency in standard IBM z/OS utilities and mainframe diagnostic tools.
BS degree in Computer Systems or a related field, or equivalent experience in systems/application programming.
Excellent verbal and written communication skills, with a strong commitment to customer service.
Proven analytical and problem-solving abilities, with the ability to manage multiple tasks in a dynamic environment.
Familiarity with support tools such as Salesforce, Jira, and internal wikis.
Curiosity, openness to learning new technologies, and willingness to participate in rotational on-call support during evenings and weekends.
offered :
Employment contract with attractive salary
Hybrid type of job
Additional benefits
Innovative working environment
Opportunity to develop professional skills
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
