Responsibilities:

• Provide expert-level technical support for the BMC AMI Cloud suite of products across mainframe and cloud storage environments
• Collaborate with customers and R&D to isolate root causes, deliver timely resolutions or workarounds, and enhance product stability
• Recreate customer issues through product installation, configuration, and troubleshooting to accelerate resolution and improve QA testing
• Accurately document the full lifecycle of customer interactions—from initial issue report to resolution—within support tools and knowledge bases
• Analyze complex technical issues and engage Product Management and Engineering teams as needed for escalations
• Review and contribute to product documentation, ensuring technical accuracy and user clarity

Requirements:

• You bring a minimum of 3 years' experience in a technical support, systems programming, or software troubleshooting role
• You have a strong foundation in z/OS operations and storage, including TSO and mainframe environments
• You are familiar with IMS systems programming, or eager to build expertise in this area
• You have basic proficiency in Linux/Unix, Docker, SQL/RDBMS, and network troubleshooting
• You understand key technologies including SSL fundamentals and cloud storage concepts (e.g., Amazon S3)
• You possess excellent communication skills and are comfortable supporting customers via email, phone, and web
• You are willing to participate in rotational on-call support during evenings and weekends

We offer:

• Employment contract with attractive salary, adequate to skills and experience
• Hybrid type of job
• Additional benefits
• Innovative working environment
• Opportunity to develop professional skills