In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. . For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - AMI Cloud) to join Mainframe team.
Location: Warsaw
Type of contract: COE contract
Type of employment: Hybrid
Project language: English
responsibilities :
Provide expert-level technical support for the BMC AMI Cloud suite of products across mainframe and cloud storage environments
Collaborate with customers and R&D to isolate root causes, deliver timely resolutions or workarounds, and enhance product stability
Recreate customer issues through product installation, configuration, and troubleshooting to accelerate resolution and improve QA testing
Accurately document the full lifecycle of customer interactions—from initial issue report to resolution—within support tools and knowledge bases
Analyze complex technical issues and engage Product Management and Engineering teams as needed for escalations
Review and contribute to product documentation, ensuring technical accuracy and user clarity
requirements-expected :
You bring a minimum of 3 years experience in a technical support, systems programming, or software troubleshooting role
You have a strong foundation in z/OS operations and storage, including TSO and mainframe environments
You are familiar with IMS systems programming, or eager to build expertise in this area
You have basic proficiency in Linux/Unix, Docker, SQL/RDBMS, and network troubleshooting
You understand key technologies including SSL fundamentals and cloud storage concepts (e.g., Amazon S3)
You possess excellent communication skills and are comfortable supporting customers via email, phone, and web
You are willing to participate in rotational on-call support during evenings and weekends
offered :
Employment contract with attractive salary, adequate to skills and experience
Hybrid type of job
Additional benefits
Innovative working environment
Opportunity to develop professional skills
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
