Informacje o stanowisku

We are seeking a Technical Support Analyst for our international client, a leader in their industry. If you have experience in technical support, enjoy working with people, and are looking for an opportunity in a dynamic environment, this role is for you!

Oczekujemy

• Fluency in English and one additional European language (preferred: French or German at B2 level or higher).
• At least 2 years of experience in IT Service Desk or call center roles.
• Practical knowledge of Windows 10, MacOS, and O365 applications.
• Experience managing Active Directory (creating accounts, resetting passwords, group administration).
• Incident management experience and familiarity with systems such as ServiceNow.
• Strong analytical skills and ability to work under pressure.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL/HDI.
• Experience in the medical, biotechnology, or related industries.
• Knowledge of Apple device management tools (JAMF) and Microsoft SCCM.
• Proficiency in additional European languages (including Polish).

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia

Oferujemy

• Our Client valuesstability of employment, therefore we offer youemployment contract
• Working in hybrid model
• Annual Bonus - 10%
• SupplementalMedical Plan(Individual/Partner/Family/Senior)
• PersonalInsurance Plan
• Multi-SportSports Card
• Equity Awards(New Hire & Annual)
• Company paid public holidays
• Time off to volunteer
• Employee recognition platform

Zadania

• Provide technical support for onsite and remote users (hardware and software: laptops, desktops, mobile devices, printers).
• Troubleshoot technical issues and perform root cause analysis.
• Document processes and solutions in the ServiceNow system.
• Manage tickets and escalate incidents according to ITIL priorities.
• Enhance existing IT support processes and create knowledge base articles.
• Maintain high levels of customer service and collaborate with a diverse team.
• Be available to work non-standard hours (evenings and weekends when required).

Warszawa - Oferty pracy w okolicznych lokalizacjach