Technical Support Analyst Miejsce pracy: Starogard Gdański Technologies we use Operating system Windows Your responsibilities We are looking for a Technical Support Analyst who will be responsible for ensuring the continuity of IT systems, software, and hardware infrastructure by diagnosing, analyzing, and solving technical problems reported by internal users — employees of Kooperol sp. z o. o. and the logistics center Graal S.A. in Zduny. •Resolving incidents, problems and Service Requests taking appropriate actions in line with our Service Level Targets and updating our Service Desk system •Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection •Active Directory/exchange management •Providing on-site support for production and office sites •Providing quick - response for Kooperol / Graal & Lisner Group •Maintaining the Asset Management databases accurately and meticulously •Troubleshooting operating System, Hardware & Application issues on any desktop device •Deploying mobile devices, Desktops, Laptops and printers Our requirements Bachelor degree in IT or similar studies Knowledge of Windows 7, Windows 10 and iOS systems Knowledge of Windows Server 2008r2, 2012, 2016,2019 Good working knowledge of Active Directory , MS Exchange 2010 and O365 Administration Portal Experience in working in ITIL environment would be an asset Very good knowledge of English min. B2 level (written and oral) What we offer Stable employment – our history dates back to 1976 A company with prospects – we employ approximately 300 people, and in December 2024 we joined the Lisner Group, which supports us in our further development Benefits (private medical care, group life insurance, sports package on preferential terms) Benefits from the Company Social Benefits Fund Company events – we dont just work, we have fun together! Benefits private medical care life insurance fruits integration events coffee / tea parking space for employees extra social benefits christmas gifts Kooperol Sp. z o.o. Kooperol Sp. z o.o. operates a production facility in Zduny and specializes in the production of ready-made meals and meat products. Kooperols history dates back to 1976, and since 1980, it has been involved in food production, currently employing 300 people. In December 2024, Kooperol Sp. z o.o., along with the Graal Companies, became part of the Lisner Group, which, as part of its business strategy, intends to invest in the acquired companies and support their continued growth. The ambition behind the merger is to expand the product portfolio to meet customer expectations and passionately satisfy consumers appetite for the good life. Prosimy o dopisanie klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych, zawartych w mojej ofercie pracy w celach rekrutacyjnych zgodnie z Ustawą z dnia 29.08.1997r. "O ochronie danych osobowych", Dz. U. Nr 133, poz. 883.