responsibilities :

We are looking for a Technical Support Analyst who will be responsible for ensuring the continuity of IT systems, software, and hardware infrastructure by diagnosing, analyzing, and solving technical problems reported by internal users — employees of Kooperol sp. z o. o. and the logistics center Graal S.A. in Zduny.
Resolving incidents, problems and Service Requests taking appropriate actions in line with our Service Level Targets and updating our Service Desk system
Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection
Active Directory/exchange management
Providing on-site support for production and office sites
Providing quick - response for Kooperol / Graal & Lisner Group
Maintaining the Asset Management databases accurately and meticulously
Troubleshooting operating System, Hardware & Application issues on any desktop device
Deploying mobile devices, Desktops, Laptops and printers

requirements-expected :

Bachelor degree in IT or similar studies
Knowledge of Windows 7, Windows 10 and iOS systems
Knowledge of Windows Server 2008r2, 2012, 2016,2019
Good working knowledge of Active Directory , MS Exchange 2010 and O365 Administration Portal
Experience in working in ITIL environment would be an asset
Very good knowledge of English min. B2 level (written and oral)

offered :

Stable employment – our history dates back to 1976
A company with prospects – we employ approximately 300 people, and in December 2024 we joined
the Lisner Group, which supports us in our further development
Benefits (private medical care, group life insurance, sports package on preferential terms)
Benefits from the Company Social Benefits Fund
Company events – we dont just work, we have fun together!

benefits :

requirements-expected :