Informacje o stanowisku

responsibilities :

• Act as a business partner representing IT User Services delivering excellent customer service using active listening and communication skills.
• Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution
• Troubleshoot and repair hardware and software issues on multiple operating systems.
• Assist in system upgrades and maintenance, including, but not limited to, add and/or remove the memory, hard drives, video cards, and power supplies
• Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms.
• Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes.

• 1 year practical experience in an IT Support role/Tech Support/Customer Service or combination of work experience and education
• Experience working with multiple operating systems and hardware platforms
• Experience working in cross-functional roles and culturally sensitive environments.
• Active Directory administration.
• Knowledge in Password Reset Processing.
• Language Skills - Advanced knowledge of English, written and verbal (C1) and Intermediate knowledge of Polish, written and verbal (B1-B2)
• An aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems that occur in desktops, mobile devices, operating systems, software, hardware, and peripherals
• Proven team player with outstanding interpersonal and communication skills.

• Cooperation based on contract of mandate
• All necessary work tools
• Access to e-learning platforms (e.g., Udemy)
• Access to a Multisport card
• Option to join group life insurance
• Fresh fruit and delicious coffee

• sharing the costs of sports activities
• life insurance
• fruits
• no dress code

Warszawa - Oferty pracy w okolicznych lokalizacjach