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Technical Support 2nd line @ AVENGA (Agencja Pracy, nr KRAZ: 8448)
  • Kraków
Technical Support 2nd line @ AVENGA (Agencja Pracy, nr KRAZ: 8448)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
AVENGA (Agencja Pracy, nr KRAZ: 8448)
21. 5. 2025
Informacje o stanowisku

Our client is an innovative international Group specialized in IT solutions, decisioning systems, outsourcing, banking software and consulting services.


  • Degree in IT, Economics, or Mathematics
  • 2-3 years total industry/position experience
  • Microsoft SQL coding skills including the ability to read existing code (T-SQL) is a must
  • Ideally: basic knowledge of Neo4J database or other similar graph database
  • Understand basic network connectivity, ideally including experience with VPNs FTP and SFTP
  • Know-How of SOAP/XML and/or REST/JSON interfaces
  • Knowledge of SQL reporting tools (Tableau, SSRS, Power BI) would be an asset
  • Working knowledge of common office software and tools, including Microsoft Office Suite
  • Excellent interpersonal, written and verbal communication skills
  • Eagerness to learn and take on new challenges
  • Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment
  • Methodical problem solver, focused on outcome
  • Ability to work on multiple projects/issues at the same time
  • Ability to determine severity of an issue and escalate appropriately
  • Ability to work with multiple departments to resolve issues
  • English as pre-requisite condition for employment, at least B2 level in spoken/written
  • Basic knowledge of Java language

Our client is an innovative international Group specialized in IT solutions, decisioning systems, outsourcing, banking software and consulting services.

,[Second level support, Product and Solution Configuration, Scripts modifications, Work with other project stakeholders to understand customer needs and deliver products and/or services that meet client requirements and enhance client satisfaction., Perform appropriate product configuration, Quality assurance before delivery to customer: Plan, define and execute test cases;, Implement customer-specific reports or dashboards, Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results., Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products., Product monitoring to identify risks, Building and maintaining functionalities based on Neo4J database using Cypher language., Communicate with customers to troubleshoot issues and determine appropriate resolution., Supports post-sales and post-delivery activities in complex problem resolutions, Reading/modifying Java scripts for finding/correcting errors and also new scripts development., Taking part of development process for change requests for current customers. Requirements: T-SQL, Neo4j, SOAP, XML, REST, JSON, Tableau, SSRS, PowerBI Additionally: Sport subscription, Private healthcare.

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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