About the job

As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with customers on their production GKE/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Clouds GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers needs, and triaging technical issues.
• 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Preferred qualifications:

• Experience debugging complex workload issues across large-scale, multi-node environments.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
• Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)