As a member of ADTRAN TSS Team (Technical Support Services – TAC2), you will bring broad technical expertise across ADTRAN products and technologies, while building strong relationships with our customers and gaining deep insight into their networks. Working closely with PSS Team (Product Support Services – TAC3) and R&D (Research and Development), you will guide customers through troubleshooting and recovery processes to resolve and prevent network issues. This role operates within a friendly 24/7/365 shift system.
responsibilities :
Provide engineering-level technical support via phone and email to ADTRAN customers and partners
Share knowledge through coaching, internal training, and regular contributions to the Knowledge Base
Administer and maintain support-related equipment, applications, and tools
Participate in and potentially lead customer-facing activities
requirements-expected :
Strong understanding of network protocols (TCP/IP, QoS, Ethernet) especially routing and switching
Good knowledge of telecom timing and synchronization standards (IEEE 1588, NTP, SyncE, GNSS/GPS)
Experience with Linux/Unix environments
Familiarity with network management (SNMP, NETCONF, REST) and troubleshooting tools e.g., Wireshark
Excellent written and spoken English skills are essential
Background in remote technical support within a telecom environment
Hands-on experience with installation, commissioning, testing, and maintenance of telecom equipment
Strong team players, eager to learn and build positive relationships with customers
Preferred educational background: technical university degree in telecommunications, electronics or informatics
Certifications (e.g., CCNA/CCNP, JNCIA/JNCIS, vendor-specific) are welcome and considered an advantage
offered :
Competitive salary and stable employment based on a full-time contract.
Additional vacation days: 1 extra day for all employees, and another after 10 years of service.
Hybrid work model (3 days/week in the Gdynia office).
English lessons during working hours.
Internal training programs tailored to your development needs.
Paid employee referral program.
Multisport Card.
Private healthcare with Medicover (extended package for employees and optional coverage for family members).
3% employer contribution to PPK (Employee Capital Plans).
Access to sports activities and events.
Modern office with a fully equipped gym and playroom, conveniently located near SKM/PKM stations.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
