We are currently looking for a highly motivated and customer focused Technical Services Engineer to join our Customer Services team. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying. If you are interested in this role or would like to refer someone, please visit us at https://www.adtran.com/ and find out more about it and other career opportunities.
The Technical Services Engineer is an essential role within Adtran’s Professional Services EMEA team located in Gdynia, Poland.
The successful candidate will support Adtran’s technology in the pre-sales and post-sales stage with direct customer contact. As a Technical Services Engineer, you will be the technical point of contact for local and EMEA customers and consult in finding solutions for their requests. A further key responsibility is to provide technology trainings on our products to partners and customers. This position will offer an opportunity to work within an international team and travel within Poland and the EMEA region.
The Professional Services Team is trained to support the entire spectrum of Adtran products.
responsibilities :
Act as technical point of contact for customers
Prepare Network Design documentation for trials and deployments, working together with the Sales Engineering teams
Support customers, produce network documentation and host technology workshops and trials
On-site and remote deployment support
Become an expert across the Adtran product spectrum and train customers on Adtran´s products
Produce Signal Flow Diagrams using Microsoft Visio
Project lead Technical Services staff and external contractors
requirements-expected :
More than 3 years of experience in Technical Support or other Technical Service related department in the Telecom or IT business sector
Working knowledge on fiber optics, LAN, SAN, DWDM, Ethernet, and Server OS
Knowledge about Passive Optical Networks (XGS-PON) or Synchronization Network Equipment is beneficial
Good presentation and communication skills
Good written and spoken Polish and English language skills
Ability to work both independently and in a team
Willingness to travel
offered :
Stable employment conditions based on an employment contract
1 additional vacation day for all, and 1 extra after 10 years being with us
Flexible working hours and possible hybrid work (presence in the office in Gdynia 3 days a week)
English lessons during working hours
Internal training program to support your training needs
Paid employee referral program
Multisport Card
3% employer contribution to PPK
Private Health Care at Medicover (extended package for employees and possibility to enroll family members)
Strong team-oriented and friendly work culture
Access to various sports activities and events
Modern office (well-equipped gym and playroom) close to the SKM/PKM stations
Popcorn Fridays
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
