Job Description

Would you like to work with cutting-edge technology?

Would you like to impact the digital experiences of millions?

Join our prestigious Professional Services team! Our Professional Services team works directly with customers and provides managed services with proactive and reactive support. We cultivate a unique combination of deep technology expertise and understanding of business environment. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

Partner with the best

From pre-sales through to integration and optimization. Youll be a trusted advisor to customers, acting as a gateway to our products and platforms teams. High-profile customers with huge web, streaming, or API traffic, youll deliver technical solutions and creatively undertake challenges.

Responsibilities

• Collaborating with account teams to evaluate customer architecture and deliver the best of class solutions.
• Ensuring customer success by focusing on best practice, helping develop a long-term web performance and security strategy.
• Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement.
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service.
• Participating on internal projects to contribute to best practices, improving our methodology and quality of integrations.
• Mentoring and coaching other team members to share skills and knowledge and to help team development.

Qualifications

• Demonstrate experience in a customer-facing role within the IT industry.
• Have experience in web technologies such as HTTP/DNS or other Web Development methodologies and languages.
• Demonstrate excellent communication skills and be able to present to various stakeholders.
• Have the ability to be a technical consultant building trusted relationships with stakeholders across various levels.
• Demonstrate experience in managing and delivering technical projects with an ability to manage multiple priorities simultaneously.
• Enjoy working as part of a global team with a real can-do attitude.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at Akamai Technologies by 2x

Get notified about new Technical Project Manager jobs in Cracow, Małopolskie, Poland.

Software Engineering Manager - Desktop and Embedded Linux Optimisation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.