Job Tasks

• Manage and support Custom Image Service for Windows
• Support end-to-end Image configuration service deployment at the dedicated site
• Participate in meetings across time zones as required
• Test, Install, configure, and qualify customer-provided images
• Troubleshoot technical issues and elevate to engineering team when necessary
• Collaborate with cross-functional teams on successful service delivery
• Accountable and responsible for new image configuration requests through standard defined processes
• Develop, implement, and improve those processes, coordinating and executing change control processes that apply to the deployment of images
• Work with global PMs and stakeholders to understand customer needs and enable value creation for the customer
• Lead during requirement definition, analyze and write specifications and test cases when required
• Actively participate in process improvement initiatives to ensure overall product quality
• Help to identify process bottlenecks (e.g., with requirements, design, implementation, etc.) and work with appropriate teams for improvement

Requirements

• Understanding image installation, configuration, and qualification processes
• Excellent problem definition and resolution skills with ability to drive accurate root cause and preventative actions
• Effective communication skills for interfacing with global stakeholders
• Flexibility to work across different time zones (mainly CET, ocassionally EST
• Knowledge of/or experience working with image cloning tools, such as ImageX, DISM, Ghost

Offer

• Sports card
• Life insurance
• Medical card

The offer applies to permanent work