Informacje o stanowisku

• Handle customer inquiries: e-mails and phone calls
• Support individual (B2C) and business customers (B2B)
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
• Explain non-technical customers how electronics devices work, what is inside the device
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
• Input data, write quickly and clearly

• Fluent Polish (C1/C2) – both written and spoken
• Very good English (B2/C1) – both written and spoken
• Technical understanding – interest or knowledge of how electronic devices work
• Ability to deal with challenging or disappointed customers in a calm way
• Team player, adaptable, and quality-focused with good IT tool skills
• Experience in customer service (individual / business customers)

Mile widziane:

• Interest in a new technology and electronics trends

• Work at home (100% remote from Poland) and IT devices
• Dedicated training - we will teach you everything
• Development opportunities (Concentrix Academy for the future Team Leaders)
• Language online classes for free (Polish and English)
• An access to the unlimited courses (Concentrix University, LinkedIn Learning)
• Private medical healthcare, and life insurance
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
• Competitions with attractive awards
• Be The Best recognition program to appreciate your attitudes and skills
• Work with Friends and Earn: referral campaign with financial bonuses

Katowice - Oferty pracy w okolicznych lokalizacjach