Technical Product Advisor with Italian – 100% Remote
Join to apply for the Technical Product Advisor with Italian – 100% Remote role at Concentrix.
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human‑centered, tech‑powered, intelligence‑fueled. Every day we design, build, and run fully integrated, end‑to‑end solutions at speed and scale across the entire enterprise.
Job Description
- Handle customer inquiries: e-mails and phone calls
- Support individual (B2C) and business customers (B2B)
- Deal with topics such as complaints, post‑warranty repair inquiries, and technical issues
- Explain to non‑technical customers how electronic devices work and what is inside the device
- Communicate in a friendly, professional, and customer‑focused manner to ensure high service quality
- Input data, write quickly and clearly
Requirements
- Fluent Italian (C1/C2) – both written and spoken
- Very good English (B2/C1) – both written and spoken
- Technical understanding – interest or knowledge of how electronic devices work
- Ability to deal with challenging or disappointed customers calmly
- Team player, adaptable, and quality‑focused with good IT tool skills
- Experience in customer service (individual / business customers)
Mile Widziane
- Interest in new technology and electronics trends
We Offer
- Work at home (100% remote from Poland) and IT devices
- Stable employment contract for full‑time position
- Dedicated training – we will teach you everything
- Quick start: December 2025
- Development opportunities (Concentrix Academy for future Team Leaders)
- Language online classes for free (Polish and English)
- Access to unlimited courses (Concentrix University, LinkedIn Learning)
- Private medical healthcare and life insurance
- Multisport card (access to gym, swimming pool, and more) or MyBenefit vouchers (top brands)
- Competitions with attractive awards
- Be The Best recognition program to appreciate your attitudes and skills
- Referral campaign with financial bonuses
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix by 2x.
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