Informacje o stanowisku

• Handle customer inquiries: e-mails and phone calls.
• Support individual (B2C) and business customers (B2B).
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly.

• Fluent Hungarian (C1/C2) and very good English (B2/C1) – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Ability to deal with challenging or disappointed customers in a calm way.
• Team player, adaptable, and quality-focused with good IT tool skills.
• Experience in customer service (individual / business customers).
• Optional: Interest in a new technology and electronics trends.

• Work at home (100% remote from Poland) and IT devices.
• Stable employment contract for full-time position.
• Dedicated training - we will teach you everything.
• Quick start: October 2025.
• Development opportunities (Concentrix Academy for the future Team Leaders).
• Language online classes for free (Polish and English).
• An access to the unlimited courses (Concentrix University, LinkedIn Learning).
• Private medical healthcare, and life insurance.
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands).
• Competitions with attractive awards.
• Be The Best recognition program to appreciate your attitudes and skills.
• Work with Friends and Earn: referral campaign with financial bonuses.

Katowice - Oferty pracy w okolicznych lokalizacjach