Informacje o stanowisku

• Handle customer inquiries: e-mails and phone calls.
• Support individual (B2C) and business customers (B2B).
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly.

• Fluent Polish, English, Hungarian C1 – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Umiejętność spokojnego radzenia sobie z wymagającymi lub rozczarowanymi klientami.
• Umiejętność pracy w zespole, zdolność adaptacji i dbałość o jakość z dobrymi umiejętnościami obsługi narzędzi IT.
• Experience in customer service (individual / business customers).

• Interest in a new technology and electronics trends.

• Work at home (100% remote from Poland) and IT devices.
• Stable employment.
• Dedicated training.
• Quick start: October 2025.
• Development opportunities (Concentrix Academy for the future Team Leaders).
• Language online classes for free (Polish and English).
• An access to the unlimited courses (Concentrix University, LinkedIn Learning).
• Private medical healthcare, and life insurance.
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands).
• Competitions with attractive awards.
• Be The Best recognition program to appreciate attitudes and skills.
• Work with Friends and Earn: referral campaign with financial bonuses.

zachodniopomorskie - Oferty pracy w okolicznych lokalizacjach