107 579
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Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
If you think you could support Visa as a VOCC VAS Manager, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
Support an ITIL based infrastructure to include incident resolution and escalation of incidents for which there is no immediate workaround. The VOCC VAS Manager, needs to have a similar discipline, but will also be expected to drive the team to resolve upwards of 80% of all incidents without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused Team of professionals. The VOCC VAS Manager will be required to drive service level expectation against the performance of the team to ensure that external or internal clients experience a positive response to enquiries, incidents or events.
The role should exhibit the appropriate level of Visa Leadership Principles:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Basic Qualifications:
Preferred Qualifications:
What we’re after…
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
If you think you could support Visa as a VOCC VAS Manager, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
Support an ITIL based infrastructure to include incident resolution and escalation of incidents for which there is no immediate workaround. The VOCC VAS Manager, needs to have a similar discipline, but will also be expected to drive the team to resolve upwards of 80% of all incidents without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused Team of professionals. The VOCC VAS Manager will be required to drive service level expectation against the performance of the team to ensure that external or internal clients experience a positive response to enquiries, incidents or events.
The role should exhibit the appropriate level of Visa Leadership Principles:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
,[Manage the day-to-day responsibilities of a team of professionals who provide first level support for Visa’s Global Network and Authorization systems, networks and platforms., Provide management and leadership to members of the Visa VAS Operations team including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching and administrative support., Assist the Business Leader in developing and managing short to longer term tactical plans to support initiatives to meet the operational and continuity needs of Visa and its customers., Improve day to day work processes, procedures and systems while reducing Visas exposure to financial loss., Represent the support team on cross-functional projects and ensure the timely completion of agreed tactical deliverables., Demonstrate technical leadership skills in day-to-day work, take ownership of incidents where appropriate, drive through to resolution in a timely manner as dictated by the impact and severity., Manage team workload, ensure all incidents, problems and requests are prioritized, assigned, resolved or acted upon in a timely manner, ensure all incidents have been mitigated., Review and identify common problem areas within the team that require focus and assign tasks accordingly., Represent the Visa VAS VOCC team in relevant meetings such as process improvement and initiatives meetings., Will understand and adhere to the current escalation and critical situation management process within the Global Operations VOCC., Keep staff on track supporting multiple production issues and help prioritize as necessary., Maintain technical skills through participation in ongoing training of the team., Responsible for the internal and external communication of incidents to management, other internal support groups and the customers., Attend and participate in Major Problem Review meetings as required to speak on behalf VOCC and actions taken during an incident and define any improvement actions., Workin Requirements: Degree, Support, Leadership, Communication skills Additionally: Annual bonus, Equity Award, Learning budget, Premium (VIP) Medical Healthcare , Fitness reimbursement, Inclusive culture, Additional holidays, Modern office, Free beverages, Free coffee, Bike parking, Shower, Free parking, In-house trainings, In-house hack days, Startup atmosphere, No dress code.