Overview

SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.

Purpose

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key Responsibilities

• Respond to technical requests from first-line support regarding transactions and payment methods.
• Roll out custom payment method configurations for new clients on their websites.
• Troubleshoot payment and transaction issues.
• Ensure payment systems operate efficiently.
• Interact with payment systems.
• Analyse recurring payment problems and report findings.
• Work with other teams, including second-line support, Finance, Account Managers, and B2C.

Required Experience

• Experience in the fintech or payments industry as an Operations Manager/B2B technical support (2nd line).
• Clear understanding of how payment systems function.
• Knowledge of transaction flows.
• Basic understanding of web architecture.
• Higher or incomplete higher education, preferably technical.
• English – Upper-Intermediate or higher.
• Russian – Native.
• Basic programming knowledge (data types/ operators/ functions).

Nice to Have

• Experience with JIRA, Jenkins, GitLab.
• Experience with monitoring systems (ELK).
• Understanding of information and application security, SSH, and access credentials.

Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Software Development

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