103 215
17 493
TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas with an offices in Pune, India and Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. TrueLoyal combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. TrueLoyal loyalty platform is used by thousands of customers in 50+ countries.
Were seeking a seasoned strategic thinker and exceptional communicator who can confidently guide our enterprise customers to success.
The ideal candidate possesses the mindset to thrive in a fast-paced, growth-oriented company:
This role is ideal for a proactive, strategic leader who thrives on building foundational relationships and delivering measurable value to enterprise customers while driving business success. If you’re passionate about customer success and have the expertise and mindset to excel, we encourage you to apply!
TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas with an offices in Pune, India and Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. TrueLoyal combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. TrueLoyal loyalty platform is used by thousands of customers in 50+ countries.
,[Ready to drive customer success from day one? Were looking for a dynamic and results-driven Onboarding Manager to join our team. Youll architect a truly seamless and unforgettable "WOW" onboarding journey that turns new customers into enthusiastic, high-value partners., , Your Mission, The primary goal is to own the critical leg of the customer journey from contract signing through successful platform launch. This is a high-visibility role where you serve as the central point of coordination and management, ensuring a frictionless transition and laying the foundation for long-term customer satisfaction and loyalty., , Key Responsibilities, Orchestrate the WOW Experience: Masterfully manage all technical, strategic, and logistical moving parts of the onboarding process to ensure a cohesive and delightful experience for the customer., Drive Successful Launches: Ensure timely, high-quality, and complete platform launches, coordinating efforts across Sales, Product, Engineering, and Customer Success teams., Build Relationships: Maintain and strengthen deep, consultative relationships with assigned accounts, acting as their trusted advisor and internal advocate throughout the launch phase., Facilitate Adoption: Guide customers through the initial setup and strategic configuration of our Loyalty Platform, ensuring they are positioned to achieve their business goals from day one., Process Excellence: Continuously identify opportunities to refine and optimize the onboarding process, tools, and documentation to reduce time to value, increase efficiency and scalability., , , What Success Looks Like, A successful Technical Onboarding Manager consistently delivers launches that are on time, within scope, and exceed customer expectations. You will significantly contribute to reducing time-to-value for our customers, improving initial platform adoption rates, and cementing strong, long-term relationships that result in high customer satisfaction scores (NPS). Requirements: Additionally: Training budget, Private healthcare, Flat structure, International projects.