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TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas with an offices in Pune, India and Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. TrueLoyal combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. TrueLoyal loyalty platform is used by thousands of customers in 50+ countries.
Ready to drive customer success from day one? Were looking for a dynamic and results-driven Onboarding Manager to join our team. Youll architect a truly seamless and unforgettable "WOW" onboarding journey that turns new customers into enthusiastic, high-value partners.
Your Mission
The primary goal is to own the critical leg of the customer journey from contract signing through successful platform launch. This is a high-visibility role where you serve as the central point of coordination and management, ensuring a frictionless transition and laying the foundation for long-term customer satisfaction and loyalty.
What Success Looks Like
A successful Technical Onboarding Manager consistently delivers launches that are on time, within scope, and exceed customer expectations. You will significantly contribute to reducing time-to-value for our customers, improving initial platform adoption rates, and cementing strong, long-term relationships that result in high customer satisfaction scores (NPS).
Were seeking a seasoned strategic thinker and exceptional communicator who can confidently guide our enterprise customers to success.
The ideal candidate possesses the mindset to thrive in a fast-paced, growth-oriented company:
This role is ideal for a proactive, strategic leader who thrives on building foundational relationships and delivering measurable value to enterprise customers while driving business success. If you’re passionate about customer success and have the expertise and mindset to excel, we encourage you to apply!
TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas with an offices in Pune, India and Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. TrueLoyal combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. TrueLoyal loyalty platform is used by thousands of customers in 50+ countries.
Ready to drive customer success from day one? Were looking for a dynamic and results-driven Onboarding Manager to join our team. Youll architect a truly seamless and unforgettable "WOW" onboarding journey that turns new customers into enthusiastic, high-value partners.
Your Mission
The primary goal is to own the critical leg of the customer journey from contract signing through successful platform launch. This is a high-visibility role where you serve as the central point of coordination and management, ensuring a frictionless transition and laying the foundation for long-term customer satisfaction and loyalty.
What Success Looks Like
A successful Technical Onboarding Manager consistently delivers launches that are on time, within scope, and exceed customer expectations. You will significantly contribute to reducing time-to-value for our customers, improving initial platform adoption rates, and cementing strong, long-term relationships that result in high customer satisfaction scores (NPS).