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Technical Lead with Italian and English
  • Kraków
Technical Lead with Italian and English
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HCL Poland
25. 5. 2024
Informacje o stanowisku

Technical Lead with Italian and English

Miejsce pracy: Kraków

Technologies we use

Operating system

  • Windows

Your responsibilities

  • Provide technical expertise to the help desk team
  • Act as technical liaison between help desk and IM support groups
  • Maintain technical skill continuity and consistency of help desk staff
  • Ensure continuous improvement of services provided by the help desk
  • Provide telephone support to customer end users
  • Provide Problem Management System support activities
  • Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD
  • Includes preparation of help desk staff to support new technology
  • Maintain skills inventory of help desk analysts and Work Request Co-coordinators and etc.

Our requirements

  • Phone support experience is must.
  • Technical helpdesk or technical call center experience is necessary. Prior experience in Hospital support
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows 10 and Knowledge on MAC (Good to have)
  • Knowledge of Active Directory, Exchange
  • Prior experience and knowledge to support G Suite/ Google Suite applications like Gdrive, Gmeet etc.
  • ITSM ticketing tools such as Remedy, HP Service Center, Service Now
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Experienced in providing support for Clinical apps like Cerner, All Scripts, HER
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc
  • Excellent communication and conversation skills (Verbal and Written) in Italian and English
  • Good documentation skills
  • Should have a great customer handling skills
  • Able to handle unforeseen situations

What we offer

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance

Recruitment stages

  • Application
  • Shorlisting
  • Technical & HR Interview
  • Offer Rollout

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice

HCL Poland

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidates consent to process personal data will be considered.Please use the sentence below:I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

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