Technical Lead – Third Party Due Diligence Team

At ABB, we help industries outrun with leaner and cleaner solutions. This role manages the new case management application, develops analytics dashboards, and leads integration across Salesforce, SAP Ariba, and the case management.

Key Responsibilities

• Support selection of an appropriate case management application according to requirements.
• Oversee design, implementation, and continuous improvement of the application, managing user access and system configurations.
• Ensure the application works reliably, serves users, and remains fit for purpose to deliver value.
• Lead seamless integrations with Salesforce (TPM Sell) and SAP Ariba (TPM Buy), guaranteeing data integrity and reducing manual entry.
• Lead change management initiatives to ensure smooth adoption across relevant teams and stakeholders.
• Design and deliver training programs tailored to various user groups.
• Develop and maintain Power BI dashboards providing real‑time visibility into due diligence workflows, risk assessments, and KPIs.
• Serve as the primary technical contact for resolving issues such as timeouts, login problems, and data synchronization errors across connected tools.
• Partner with Legal & Integrity, P2P, SAP Ariba, and O2C, Salesforce.com teams to identify process inefficiencies and implement automation or workflow improvements.
• Maintain up‑to‑date technical documentation, SOPs, and data flow diagrams, ensuring compliance with internal architecture and security requirements.
• Ensure compliance with data privacy, regulatory obligations, and compliance frameworks.
• Chair the application governance board to review and agree on operations, costs, and strategy with key stakeholders.

Qualifications

• 8+ years’ experience overseeing enterprise applications, preferably within compliance or case management environments.
• Demonstrated experience in ServiceNow, Salesforce.com, and SAP Ariba, including deep knowledge of APIs and integration strategies.
• Advanced proficiency with Power BI and data modeling, plus Excel proficiency for creating impactful operational reports.
• Skilled in developing effective presentations using PowerPoint.
• Familiarity with agile methodologies and backlog management for iterative delivery of features and enhancements.
• Proven ability to convert complex business requirements into effective technical solutions and communicate clearly with technical and non‑technical audiences.
• Comfortable working with senior stakeholders in a global, distributed organization.
• Familiarity with case management applications (e.g., CaseIQ, ServiceNow, Salesforce.com) and workflow automation tools.
• Experience with Azure DevOps is a plus.
• Microsoft Certified: Power BI Data Analyst Associate or similar preferred.

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