Key responsibilities:

Incident Management:

• Monitoring issues in the P2.0 platform
• Conducting initial analysis
• Coordinating with clients to find a solution
• Documenting the case by creating a ticket in the HPESM tool
• Coordinating activities, properly updating the ticket, including documentation of the solution and business impact
• If necessary, addressing the root cause with client

Change Management:

• Agreeing on details in case of a change order
• Coordinating and documenting the event by creating a ticket in the HPESM tool, including all necessary documentation such as fallback plans and test documentation
• Supporting during implementation (monitoring, health checks)

Request Management:

• Monitoring incoming requests
• Processing and providing feedback to the requestor

Requirements:

• Knowledge of Unix/Windows, SQL (basics), and Oracle
• ITIL
• Proficiency in spoken and written English and German (minimum B2 level)
• Well-developed soft skills, including responsibility, active and constructive interaction with colleagues on the project, account project management, and customer/business partner relations (both technical and managerial, including product owners, organizational cell management, and technical team leads from the client side)

What’s in it for you? 

• Wellbeing programs & work-life balance - integration and passion-sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance
• Charity and eco initiatives

What happens next?

• Quick conversation with HR
• Two-stage interview: first with the hiring manager, followed by a technical interview with an IT expert or project representative
• Feedback (1-5 business days after the interview)
• Work like you want - remotely, in hybrid mode, or at our office

Please, attach your CV in English.