TuneIn is expanding in Poland!
TuneIn, the leading live streaming and on-demand audio service, brings together live sports, news, music, podcasts, and radio from around the globe. With 75 million monthly active users, TuneIn is one of the most widely used streaming audio platforms in the world. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
Location: Poland - Remote
Please note that this is a fully remote position; however, it is based in Poland, and only candidates who reside full-time in Poland will be considered.
The Role
We are seeking a dedicated and empathetic Technical Customer Support Agent to be the frontline advocate for our users. In this role, you will interact directly with our end users, broadcasters, and integration partners to ensure their experiences with our platform are seamless and enjoyable. As a key member of our support team, you will play a crucial role in maintaining user satisfaction, troubleshooting issues, and providing feedback to drive product improvements.
Qualifications
Skills & Behaviors
TuneIn is expanding in Poland!
TuneIn, the leading live streaming and on-demand audio service, brings together live sports, news, music, podcasts, and radio from around the globe. With 75 million monthly active users, TuneIn is one of the most widely used streaming audio platforms in the world. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
,[User Assistance: Provide prompt and accurate support to users, broadcasters, and partners to resolve their inquiries and issues., Issue Resolution: Troubleshoot and resolve user issues across multiple platforms, promptly escalating complex cases to senior team members or specialized departments as necessary., Support Documentation: Stay up-to-date on changes to our product and partnerships to ensure our support portal and knowledge base are always maintained with accurate and user-friendly information to help users self-serve whenever possible., Feedback Gathering: Act as the voice of the customer, gathering insights from user interactions to inform product enhancements and improvements., Collaboration: Work closely with cross-functional teams, including Product, Engineering, and Marketing, to ensure user feedback is considered in product development and communication strategies., Customer Advocacy: Practice and promote customer-centric thinking within the team, ensuring that user needs are prioritized in decision-making processes like product visioning and roadmap planning., Continuous Improvement: Participate in training and development activities to enhance your support skills and stay up-to-date with platform updates and industry best practices to ensure our support team is operating with cost and efficiency in mind. Requirements: CRM, technical support, Freshdesk, Zendesk, CSAT Tools: Jira, Confluence. Additionally: Training budget, Flat structure, International projects.