Technical Customer Success Manager

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn’t be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to changing the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and more.

About Client

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real‑time, fully managed data flows—delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non‑funded) company, with 100+ clients and record‑breaking ARR in less than 2 years.

Role & Responsibilities

• Customer Relationship Management – build and maintain strong, positive relationships to ensure customer satisfaction and engagement.
• Onboarding and Enablement – provide training, support, and guidance to help customers get the most out of our platform.
• Product Expertise – identify and implement product‑based solutions tailored to customer needs.
• Working closely with the product team – provide the voice of the customer and communicate to clients product updates and features.
• Cross‑functional Collaboration – work closely with product and delivery teams to represent the customer voice, communicate updates, and help design solutions.
• Proactive Engagement – check in regularly with customers, gather feedback, and ensure continued product value.
• Monitoring Customer Health – use tools and metrics to track usage and satisfaction.
• Renewal and Retention – involvement in annual renewals, especially during expansion, downgrades, or potential churn.

Qualifications

• 3–5 years of experience in customer success for a SaaS company
• Experience in high‑touch customer management
• Background with technical companies
• Experience in research and working with APIs
• Open to working shifts that extend from midday into the evening (up to 8 PM)
• Willingness to serve as part of an on‑call team with shared rotation
• Working remotely

We’d be lucky if you had:

• Experience working with Dev Tools products