A rare opportunity has come up for an experienced Tech Customer Experience Specialist with solid experience in CMS platforms, web technologies and website management to join an ambitious and motivated, team within a great, product company from Denmark.
We’re seeking an experienced and open-minded person to join the company’s remote support team. Your primary responsibility will be to handle and investigate support tickets from clients. You will help ensure that questions, bugs, and requests are resolved efficiently, while delivering an excellent customer experience.
So if you’re ready to take on new challenges in your career, and seeking new opportunities in the international project…
Feel invited to apply!!! You couldn’t have found a better option!
responsibilities :
Respond to and resolve incoming support requests via our ticketing system. Tickets will be auto-translated from Danish
Troubleshoot and investigate technical issues related to the CMS or client websites
Collaborate with developers and product specialists when deeper technical expertise is needed
Communicate clearly and empathetically with clients, ensuring they feel heard and supported
Contribute to internal documentation and help improve our support processes, including training of AI chatbot
requirements-expected :
Excellent communication skills in English, both written and spoken
Experience with CMS platforms and website management
Strong technical flair and a solid understanding of how websites and web technologies work (HTML, CSS, domains, hosting, etc.).
Proven experience in customer service or technical support
A proactive and structured approach to problem-solving
Comfortable working independently in a remote setup
