Technical Customer Consultant

Worldline – the innovator at the heart of the payments technology industry, shaping how the world pays and gets paid.

We are committed to accelerating the careers of our people while helping customers accelerate their businesses.

Job Description

This is a Technical Customer Consultant role where you will support the implementation and ongoing operation of key accounts.

Day‑to‑day Responsibilities

• Technically and operationally support internal customer care teams and external partners during the implementation phase of key accounts.
• Act as a key expert for external needs analysis and provide solutions to customers and partners.
• Provide training to clients on platform features and Ingenico ePayments products.
• Provide technical and operational support to key account merchants post‑implementation or when issues cannot be resolved through normal support.
• Investigate ongoing or new incoming incidents as assigned by your manager.
• Ensure continuity of merchant business by responding quickly and taking correct measures.

Activities Breakdown

• Analysis of current legacy integration and payment methods scope.
• Functional mapping with the new Direct API.
• Proactively identify eligible merchants to migrate to the new Direct Integration Layer and contact them.
• Coach merchants or integrators on the differences between legacy and Direct features.
• Configure (when required) hosted checkout with 3DS, fraud, payment methods.
• Validate end‑to‑end merchant testing.

Who We Are Looking For

• Preferably 1-2 years of experience in a similar position or environment.
• Excellent knowledge of English, Dutch, and/or French.
• Very good relational and communication skills (written & spoken).
• Critical mindset and problem‑solving ability.
• Attention to detail and accuracy.
• Close interaction with other departments (Sales, Marketing, Development, etc.).
• Strong relationship‑building and interpersonal skills.
• Thoughtful understanding of client needs.
• Commitment to excellent customer service.
• Good general computer culture (“geek” profile).
• Knowledge of API, REST architecture, Postman or equivalent tool.
• Ability to read/write JSON.
• Front‑end knowledge (HTML/CSS/JS).
• Basic SQL knowledge (selects and joins in SSMS).
• Experience with logging tools (Kibana, Splunk, or equivalent).

Perks & Benefits

• Private medical & life insurance.
• MyBenefit Platform.
• Holiday allowance.
• Referral program.
• Public transportation allowance.
• Meal allowance.
• Annual bonus.

Shape the evolution

Join our global team of 18,000 innovators and work with ambitious colleagues from around the world on unique challenges, making a real impact on society.

Equal Opportunity Statement

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability.