As a Technical CRM Business Analyst, you will be working for our client, a leading global financial institution that is implementing Microsoft Dynamics 365 as its core customer relationship management (CRM) platform across multiple countries. You will play a crucial role in analyzing business processes, gathering requirements, and configuring the Dynamics 365 application to enhance customer engagement. Collaborating with stakeholders, you will ensure the CRM solution aligns with business objectives, while also identifying areas for improvement and providing expert guidance on best practices and implementation strategies.
Join us, and shape the future of customer relationship management!
Kraków – based opportunity with hybrid work model (1 day/week in the office).
responsibilities :
Analyzing customer business requirements and configuring Microsoft Dynamics 365 to meet their needs
Collaborating with stakeholders to gather and document functional and technical requirements
Providing expert advice on CRM solutions and best practices
Conducting workshops and training sessions for end-users
Performing system testing and user acceptance testing
Ensuring alignment between business processes and Microsoft Dynamics standard functionalities
Utilizing Microsoft ALM stack (VSTS, PowerApps) for project tracking and implementation
Supporting CRM implementation throughout its lifecycle, including post-deployment support
Recommending improvements based on industry best practices and business insights
Creating high-quality deliverables such as documentation, presentations, and reports
requirements-expected :
8+ years of experience in Microsoft Dynamics D365 Sales implementations
Hands-on experience with at least 3 full lifecycle CRM implementations
Strong ability to analyze and document business processes and requirements
Knowledge of Microsoft ALM stack (VSTS/TFS, PowerApps)
Excellent problem-solving and conflict-resolution skills
Ability to facilitate workshops and conduct training sessions effectively
Experience in process development and re-engineering using best practices
Strong client relationship management and communication skills
Capability to work independently and prioritize tasks efficiently
A results-oriented approach with a focus on project value and customer satisfaction
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
