Informacje o stanowisku

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Client:

Cisco

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2c9cce5b04c5

Job Views:

20

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

What You´ll Do:

You will work closely with Cisco customers and strive to provide consistent, high-quality support to ensure the best customer experience.

Your responsibilities will include diagnosing and providing solutions to technical problems around Cisco VPN solutions on all supported products. For situations that require developer engagement, you will escalate those requests to Cisco developers for investigation and submit defects if identified.

A usual day will involve working with customers to provide technical updates, performing log analysis using tools built by Cisco, reproducing customer problems in the lab, carrying out root cause analysis to identify triggers, and potentially working with developers. This role will require you to support weekends and public holidays on a rotation schedule.

Who You Are:

1. Three or more years of related experience involving high-level customer support in Security technologies.
2. Technical knowledge with demonstrable experience in security equivalent to CCNP level knowledge (Certification not required).
3. Working experience of VPN on different products like Cisco Router, Firewalls – ASA/FTD.
4. Knowledge and troubleshooting experience of Site2Site, DMVPN, IPsec, FlexVPN / IKE, RAVPN, GETVPN.
5. Experience using Wireshark to analyze captures for troubleshooting.
6. Proficient in English, written and spoken.

We´ll be very impressed if you can show one of these:

1. Sophisticated Linux skills, Windows troubleshooting.
2. Scripting Languages.
3. Relevant industry certification.
4. Experience configuring and troubleshooting Cisco Security Products.
5. Presentation and training skills.

Development opportunities:

1. Grow your technical and soft skills.
2. Ability to communicate in seminars and conferences such as Cisco Live and partner meetings.
3. Support in pursuing Cisco Certification.
4. Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
5. Mentoring and coaching.
6. Becoming a Subject Matter Expert.
7. Giving back to the local and global community (charity events).

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